Shipping policy

Hello dear customer. We hope you came here just out of interest and you are perfectly satisfied with products and services we provide. But just in case if not, here is the policy when and how we can do full refund or order exchange. 

Flowers are very gentle product, therefore it is not subject to return or exchange as even in 2 hours flowers may look not the same as when sold or delivered.          

We will do return or exchange if you received completely wrong order. It means in case you have received order with all wrong flowers. Some flowers missing or substituted, different box or vase – are not subject to return or exchange.  All arrangements and bouquets in our store are designer products and are unique and original. Photos provided on the web-site are examples of similar works. The results may vary as florist will choose the best options out of the flowers available for that day. You can always do a special request for your order.

It is customer’s responsibility to provide correct address and delivery date. If flowers delivered to wrong address or wrong date due to customer has not provided the full correct information, it will not be the reason for return or refund. If customer has not provided desired delivered date, we will ask for it via contact information provided with the order.